frequently asked questions

Faqs

Find answers to your questions about Hauswav — design services, ordering, shipping, returns, and partnerships. Explore our comprehensive FAQs.

FAQS

General

Discover answers to common questions about Hauswav, our mission, services, and unique home decor offerings in our General FAQs.

Learn how we bring creativity to life.

What is Hauswav?

Hauswav is an innovative art and design studio that specializes in creating unique, one-of-a-kind products. We combine design, art, lifestyle, and experience to craft spaces that inspire creativity, spark conversations, and bring visual dialogue to life.

Who can benefit from Hauswav's services/products?

Our services are ideal for designers, homeowners, and anyone looking to add a unique, creative touch to their living spaces. Whether you’re seeking a single statement piece or a complete home transformation, Hauswav is here to help bring your vision to life.

What makes us different?

At Hauswav, every product is a one-of-a-kind creation, focusing on quality, originality, and personal expression. Our collaborative approach and attention to detail ensure that each piece not only meets but exceeds our clients' expectations.

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Limited Quantities
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New Products Every Week
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High-Quality Materials
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Collaborative Design Process
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Attention to Detail
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Global Inspiration
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Community Engagement

We release new products every week, with each item available in limited quantities, ensuring exclusivity and uniqueness in every piece.

Who we partner with?

At Hauswav, we collaborate with a diverse range of specialists to deliver exceptional services and products. Our partners include experts in printing, fabrication, design, and more, ensuring we meet the highest standards of quality and innovation in every project.

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Printing and Fabrication

Basic and large format printing, custom and metal fabrication, signage, and vehicle wraps.

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Design and Decoration

Styling, decorating, design, sourcing, installation, and custom wallpaper and fabrics.

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Experiential and Marketing

Creative immersive environments, displays, exhibits, and experiential marketing.

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Plants and Lighting

Decorative plants (artificial and real) and lighting products.

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Advanced Solutions

Project visualization, Building Information Modeling (BIM), Lidar scanning, and custom projects like basketball courts and guest experiences.

What types of clientele does Hauswav work with?

Hauswav caters to a diverse range of clientele and spaces, from individual homeowners to large commercial projects.

Our clients include designers, architects, hospitality businesses, retailers, and anyone seeking unique, high-quality interior decor and design solutions.

We specialize in transforming various spaces such as homes, offices, hotels, retail environments, trade shows, and experiential marketing events, always ensuring that each project reflects our clients' unique vision and style.

How can I get started with Hauswav?
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Explore Our Online Shop and Collections:

Visit our website to browse our exclusive collections of unique, one-of-a-kind home decor and lifestyle pieces. Our online shop features new products every week, all crafted with the highest quality materials and attention to detail. Simply select your favorite items and make a purchase directly through our website.

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Commission a Signature Product:


If you have a specific vision or need a custom piece, consider commissioning a signature product. Reach out to us through our contact form or directly via email. Our team will work closely with you to understand your needs, provide a detailed consultation, and create a personalized, one-of-a-kind design that perfectly fits your space and style.

FAQS

Support

Get detailed information on ordering, shipping, returns, and customer service for Hauswav's unique products in our Retail Support FAQs.

Shop with confidence.

Refund Policy

At Hauswav, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receipt in its original condition and packaging.

Please note that custom or commissioned items are non-refundable unless they arrive damaged or defective.

For detailed information on our return process and to initiate a return, please visit our full Refund Policy,

or contact our customer service at support@hauswav.com.

When can I expect my order to arrive?

Delivery times vary based on your location and the specific product ordered.

Typically, orders are processed within 3-5 business days and shipped within 7-14 business days.

Custom or commissioned pieces may take longer. You will receive an estimated delivery date when your order is confirmed.

Can I return or exchange a product?

We accept returns and exchanges on eligible products within 30 days of purchase. Custom or commissioned pieces are non-refundable unless they arrive damaged or defective.

Please contact our customer service team for return authorization and instructions.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the carrier’s website. If you have any issues with tracking, feel free to contact our customer service team for assistance.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination.

Please check our shipping policy or contact customer service for specific information regarding international orders.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.

How can I contact customer service?

You can reach our customer service team through our contact form on the website, by email at support@hauswav.com,

or by phone at +1 702-342-1536.

We are available Monday through Friday from 9 AM to 6 PM.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 24 hours of placement. After this period, we cannot guarantee changes as the order may already be in processing or production. Please contact our customer service team as soon as possible if you need to make any changes.

Are there any discounts or promotions available?

We occasionally offer discounts and promotions to our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and exclusive deals.

What if the product is damaged upon arrival?

If your product arrives damaged, please contact our customer service team within 48 hours of receiving your order. Provide photos of the damaged item and packaging, and we will arrange for a replacement or a refund, depending on the situation.

FAQS

Commissions

Find out how to partner with Hauswav. Explore FAQs about collaboration opportunities for artists, designers, and businesses to commission unique projects.

What kind of projects does Hauswav commission?

Hauswav commissions a wide variety of projects, including custom furniture, bespoke home decor, large-scale installations, custom wallpapers and fabrics, unique art pieces, and specialized design elements for residential, commercial, and hospitality spaces.

Who we partner with?

At Hauswav, we collaborate with a diverse range of specialists to deliver exceptional services and products. Our partners include experts in printing, fabrication, design, and more, ensuring we meet the highest standards of quality and innovation in every project.

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Printing and Fabrication

Basic and large format printing, custom and metal fabrication, signage, and vehicle wraps.

checkbox-btn-checked
Design and Decoration

Styling, decorating, design, sourcing, installation, and custom wallpaper and fabrics.

checkbox-btn-checked
Experiential and Marketing

Creative immersive environments, displays, exhibits, and experiential marketing.

checkbox-btn-checked
Plants and Lighting

Decorative plants (artificial and real) and lighting products.

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Advanced Solutions

Project visualization, Building Information Modeling (BIM), Lidar scanning, and custom projects like basketball courts and guest experiences.

What does the process look like?

The process typically involves an initial consultation to understand your vision and requirements, followed by a design proposal, material selection, and production.

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Idea
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Approve
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Design
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Build
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Deliver

We work closely with you throughout each stage to ensure the final product exceeds your expectations.

How long does it take to complete a commissioned project?

The timeline for a commissioned project varies depending on the complexity and scope of the work.

Typically, it can take anywhere from a few weeks to several months.

During the consultation phase, we will provide you with a detailed timeline tailored to your specific project.

What are the costs involved in commissioning a project?

Costs vary based on the project's size, complexity, materials used, and customization level.

During the initial consultation, we will discuss your budget and provide a detailed estimate.

We aim to offer transparent pricing with no hidden fees.

Can I be involved in the design process?

Absolutely! We encourage client involvement and value your input throughout the design process.

Your feedback is crucial to ensuring the final product aligns with your vision and expectations.

What if I have a specific idea or design in mind?

We love bringing your ideas to life. Share your concepts, sketches, or inspiration images with us, and our team will work to transform your vision into a reality.

What materials and techniques do you use?

We use a wide range of high-quality materials and techniques tailored to each project’s specific requirements. This includes sustainable and eco-friendly options, innovative fabrication methods, and traditional craftsmanship to deliver the best possible results.

How can I get started with Hauswav?

To start, simply reach out to us through our contact form or email. We will schedule an initial consultation to discuss your project in detail and outline the next steps.

From there, we’ll guide you through the entire process, ensuring a smooth and enjoyable experience.

FAQS

Partners

Find out how to partner with Hauswav. Explore FAQs about collaboration opportunities for artists, designers, and businesses to commission unique projects.

Who does Hauswav partner with?

Hauswav partners with a diverse range of individuals and organizations, including artists, designers, interior design firms, furniture manufacturers, hospitality companies, event planners, and other creative professionals. Our goal is to collaborate on unique and innovative design solutions that enhance spaces and experiences, bringing high-quality home decor and design concepts to life.

How can I apply to contribute art?

To apply to contribute art, please visit our "Partner with Us" page and fill out the application form. Provide samples of your work, a brief bio, and your contact information. Our team will review your submission and get in touch with you to discuss potential collaboration opportunities.

What are the benefits of partnering with Hauswav?

Partnering with Hauswav offers numerous benefits, including exposure to a broader audience, opportunities for creative collaboration, and the chance to be part of innovative and high-quality design projects. Additionally, partners can leverage our marketing and promotional efforts to reach new clients and customers.

Are there any specific requirements for partnering with Hauswav?

While specific requirements may vary based on the type of partnership, we generally look for partners who share our commitment to quality, creativity, and innovation. Artists and designers should have a strong portfolio, and businesses should demonstrate a track record of excellence in their field.

How does the collaboration process work?

The collaboration process typically starts with an initial consultation to discuss the project and align on goals. We then work together on design concepts, material selection, and production. Throughout the process, we maintain open communication and provide regular updates to ensure the final product meets or exceeds expectations.

How do I become a business partner with Hauswav?

To become a business partner, please contact us through our "Partner with Us" page, providing details about your business and the type of partnership you're interested in. Our team will review your information and schedule a consultation to explore potential collaboration opportunities.